Gene Messer Hyundai Reviews & Testimonials
Looking for testimonials and reviews about Gene Messer Hyundai? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Cody was excellent service advisor I will be goin back to Hyundai for service on my vehicle
Kristo was such an amazing salesman! This is our second vehicle that we’ve bought from him. He makes sure to take care of you even after buying the vehicle!
Nathaniel was understanding and listened to my wants. He kept me posted at all times. He and his manager gave me a better deal than Hyundai dealers in my area. The car was ready when I got to the dealership. Wish I had bought the other Tucson from Nathaniel at Gene Messer Hyundai.
My experience purchasing my car with Gene Messer Hyundai was great. The process to trade in, test drive and complete financing was quick and informative. I worked with Ivan Munoz and he's a wonderful sales agent! He communicated with me through the whole process and even brought my car from another dealership and had it ready for me before I got there! 10/10 experience and everyone involved was so professional and knowledgeable!
They were very helpful and answered any and all of mine and my husbands questions and concerns.
Always taken great care of. Service is always done right and the service people at great.
The service was wonderful and the staff was attentive and respectful. Came up and started conversations. The sales man who showed us the car knew everything feature about the car and knew how to answer my questions.
Everything went smoothly. Ivan came up with a good deal and I guess Brendan approved it.
I am sad that I will no longer be in Lubbock. The staff at Gene Messer Hyundai is top notch. Prices are fair, service is quick, and the facility is beautiful. You can’t go wrong with this dealership!
Wonderful service department. I had a very nice experience with them. They answered all my questions. I didn’t have to wait in line. Matt was great
They do a good job when I check in for service and give me a good job doing the job that I brouight in for.Check out went well and fast.
Very helpful and fast service!!! Would recommend them to anybody with an hyundai vehicle definitely
They are always courteous and helpful. I bought my first Hyundai in 2006 from gene Messer and have had one since then. I always recommend them to everyone.
The Store was very clean and had an inviting environment, Ivan did great meeting us in the parking lot.
Professional and courteous assistance everytime. Thanks! Simple as that! Extra words to make it count!
The service shop is obviously short staffed so phone wait times can be very long, but the folks who are there are fabulous, especially service associate Cody.
Quick and easy to get in. Informative on my problem and what needed done . Blah
Cody is great! So personable and friendly. Made sure that we got taken care of in a timely manner
Always friendly and quick to care of their customers and answering questions we as customers might have or not understand
They are always courteous. Answer any questions and let me know any suggestions they may have about my pickup care. Explain what future service should be.
We are going on a trip and they have me running today and ready to go.
The employee who helped me Cody, he did an amazing job. He made sure everything was done right and smooth.
The process of buying the car and the service overall was wonderful. I would use this place again to buy a car.
I have been using Gene Messer for service for 15+ years, I have not found any reason to change. Service is done in a timely manner and I’ve never had a reason to go back and complain.
Everyone was great my experience was wonderful thank you!! When they delivered my new Santa Cruz everyone took the time to go over everything. Thanks again!!
Ayo Ayodele, Ivan in the Finance Deot we’re amazing!! Highly recommend Gene Lesser Hyundai!!!!
The service dept was great. They got my vehicle in and made the repairs in a timely manner. The staff were very professional and super nice. I will return to this dealership any and every time I have any further issues.
Very competent and knowledgeable people. The service dept is top notch. The remoddeled facility is great.
Overall I was treated very well. The work on my vehicle was performed in a timely manner.
Jasmine is always helpful getting appointments scheduled and paperwork done. They fixed my turn signal and did the multi point inspection. It went well.
Great people to deal with, was in and out of finance in no time, friendly atmosphere
Fast and friendly, a quick morning visit. Will definitely return for my next visit with my car.
Helpful and patient! I had been watching fir this specific car for a few months and the price was right.
Nate was a great guy. Me and my wife went in to see a car she really liked and ended up walking out with it. He was a really good guy patient, answered our questions and was really helpful. He made us feel comfortable. He had great customer service. We highly recommend him 100%.
The sales staff was very helpful in helping me get what I needed! The sales process was simple and painless!
David Jahay was wonderful to work with and very knowledgeable of the vehicles and their features. Ivan made the finance office enjoyable I would definitely go back to buy a car to work with these guys.
Very understanding and not pushy on services I need ASAP plus friendly and trustworthy indeed
We love our new car, thank you for fomaking it possible, excellent service and personnel.
Ayo was the best! Buying a new car was easy and quick! Ayo answered all our questions and exceeded all our high expectations!
Good service and helpful staff make the experience pleasant. I would highly recommend Gene Messer Hyundai.
The dealership was very clean! We had our baby with us and they were very accommodating! It was the best car buying experience I’ve ever had! Ken was phenomenal and so patient with us and I will 100% be buying my next car from him.
Absolutely the most courteous group of people I have encountered at any dealership! Victoria was especially helpful and went beyond what I asked for .
Everyone was so polite, professional and kind! Michael Cantu was amazing!!! He was very knowledgeable and helpful. He went above and beyond for me!
Very welcoming. The waiting room was excellent. The bathroom was extra clean. Service was great.
Everyone we dealt with were super nice and knowledgeable! One problem though. For some odd reason my Santa Fe did not come with car mats. I didn’t realize this until we were closing. I wasn’t going to back out over car mats but I also didn’t want to pay for them when buying a new car. I complained but was told sorry. We’ll give you a 15% discount to buy them. Big whoop. 🙄. I really think the dealership should’ve come up with some mats for us. I don’t know if I will buy another car ...
Easy to make an appointment to do oil change and check problem with them then they serve it fast and friendly .
We were so grateful for that we had Genaro "G" Gutierrez help us find the perfect car for us. We had best experience Gene Messer.
Thank you Victoria and team. Y’all always make the experience easier for the customer. The car drives great. Glad to be a part of the Hyundai family. Anish Quenim
I have always found them to be professional, knowledgeable, friendly and courteous. Exceptional service commitment.
Geoff did a wonderful job and made sure we felt seen and valued. It was an extremely pleasant experience and I will recommend people to go see him if they are looking for a vehicle!
Excellent salesman and dealership. Have enjoyed every visit. This is the third Hyundai we have purcased from Gene Messer.
Kristo was our sales representative and gave us excellent customer service! He followed up and made sure we were completely satisfied.
The service department did exactly what I asked for. They were prompt and efficient. Their communication was spot on!
The sales person was extremely helpful and the whole process was pretty strait forward. I am quite pleased with the car.
The dealership was great! Matt was very helpful, and made the process of getting my car serviced easy and efficient!
The team at gene Messer Hyundai was great. Michael Cantu was amazing and helped in every way. Ivan was really good in finance as well and explained everything so it made the process seems super simple.
Good, clean shuttle ride good but was concerned about return trip. Made it back. No receipt
The place is super clean and a really nice and friendly environment! Everyone was super nice and helpful!
Amazing remodel, courtious service management staff, with quality service team along with options for scheduling routine appointments
Very pleased with the service, price, Victoria, & love that they wash my car when finished.
My car salesman David Jahay was great! He spent a lot of time with me and listened to what I wanted. David was knowledgeable about the 2024 Santa Fe and took the time to teach me how to use all the gadgets!😊 I had a great experience with the whole Gene Messer Hyundai team!! I highly recommend them.
Friendly people, good place to fix cars would recommend this to family members friends and neighbors.
A noticeable improvement in the service we received...Jasmine was very knowledgeable and professional, I appreciated her kindness.
This dealership has always been very professional, helpful and gone above and beyond to assist me. I highly recommend them.
Excellent service clean facility friendly people, they worked quickly with my car and gave me an update for everything that needed to be done on my car.
Friendly employees and reliable service providers. Always take care of my car and suggest requiring services.
Pleasant employees. I feel secure with my repairs and regular maintenance. I am happy to recommend their autos and their service.
Matthew was a great help with figuring out what my car needed. Ian took a video showing the filters and gave good recommendations. It takes a lot longer than a typical lube place to bring my car here for an oil change, but the price is fantastic!
Genaro in sales and the service department are excellent. Great working with them both on multiple occasions
they were so helpful! dean miller was EXTREMELY HELPFUL and got me in exactly what i wanted ! love my new car!
I was impressed and happy. The normal thing is you’re just another customer. But I was treated like it mattered. Like Hyundai believes I matter.
Great experience buying my first car! Hank was great as our salesman! Very friendly and helpful.
Once they get this mess cleaned up things should run smooth. Hopefully sometime next month.
My vehicle was serviced in a timely manner. I received a ride home when my car was dropped off and picked up when my car was ready.
Very professional. Definitely would recommend to a friend. Nice selection of vehicles. Salesman was knowledgeable of vehicle I was interested in.
Matthew, the service advisor was so kind and helpful with my car. I would be glad to take it back there.
The best customer service and they delivered the car as they said they would. Thank you
Excellent service. Very fast. I scheduled my car for 2pm and it was done by 3pm. The people were all very friendly. I would go back for sure.
They are very good, never do anything to your vehicle without checking with you. The waiting area is always comfortable while waiting. Service is always on point.
Visited Gene Messer Hyundai last Saturday. Great experience. Had interactions with several of the staff, all were very courteous. All questions answered. During vehicle delivery, the salesman went over all the features of every menu. He was well versed in all the features and provided a lot of detail in the explanation. The detailer did a great job with the final wash and prep of the vehicle. Highly recommend Hyundai vehicles, especially Santa Fe's. This is our 5th Santa Fe and will also have a Tuscon for my daughter.
I'm pleased with the service, friendliness and helpfulness of the Gene Messer Hyundai team.
The staff was very friendly and professional. Victoria kept me informed during the service. I had to have some unexpected work done, covered by warranty so it took longer than I expected. This was not an issue, they provided transportation to and from my home and kept me informed the entire process.
Geoff, my sales person was very kind. Seemed to car and did everything possible to help and explain
Good customer service, only waited for 2 1/2 hours for repairs.
Excellent customer service
Quick service and great customer service!
I bought a Hyundai Venue from Taylin Peoples yesterday. She made the process of buying a car so much less stressful for me. I DO NOT know anything about cars, at all, and I am usually intimidated whenever I am trying to buy one. However, Taylin made the process so much easier for me because she is so good at communicating. She kept in touch with me throughout the whole process, and she patiently answered all of my questions. She did an excellent job of explaining everything to me. It was the first time in my life I have ever ...
The people are very friendly and knowledgeable about the Vechile. Everyone is helpful. I really liked my sales rep was great.
Great place and super fast! Great customer service too!
Love the dealership great people know what they are doing and when to do it.
The friendliness of the staff and no pressure to buy.
Great experience! Help an very friendly
I like having a contact person in the service dept. Had her direct phone number. Service was timely done. Technician gave good suggestion to avoid repeat problem. Cost minimal. Shuttle was a life saver. Got a ride home in the morning and was picked up at home in the afternoon and taken back to the dealership. The driver was very polite and great to converse with on both drives. Thank you. Judith Hunter
Came out to find out why my car didn’t start after being in service department on a recall the day before! Found the problem an offered to order part that was covered on my warranty!! Beyond the call for customers!! Thank you!! Suzanne H
Scheduling was easy. Work accomplished in good time.
Very friendly,Professional.
Always nice and they do not try to sell me something I don’t need during regular service appointments.
I was pleased with the cost of the service (oil change/tire rotation) & that my car was satisfactorily serviced. My problem was...with even having an appointment, they had my car over 4 hrs. I travel from Hobbs & it’s a long time to be without a car
Service department was quick and efficient
Great service and very friendly people
Reviews & Testimonials | Gene Messer Hyundai